Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Guarantee

  • Each ticket you send to our client support crew will be attended to within about 1 hour. All general questions shall be solved immediately. However, if the assistance question you have submitted requires the assistance of an experienced technician, we are going to address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Top–class Client Assist Service

  • Our client assist team will be online for you round the clock to to attend to all help demand tickets that you send. We offer client assistance for all the software packages that are pre–configured on your server. These include our custom designed Web Hosting Control Panel, the chosen OS plus the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and constantly updated knowledge base is integrated into our in–house built Web Hosting Control Panel. It offers you quick tips on how to conduct all of the basic website managing jobs. The Help area includes thorough how–to content articles and step–by–step video guides. You can gain access to the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.