Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • Each assistance request you submit to us will be attended to within maximum one hour. In case your trouble ticket or e–mail needs additional assistance from an administrator, we will timely forward it and leave a comment to inform you that your matter is being examined. If you take advantage of the Optional Managed Services package, any of the server management tasks included there will be executed at a time that is convenient for you.

  • Top quality support service

  • A Premium–Quality Support Service

  • Should you need any assistance while working with the Web Hosting Control Panel or with any of the apps that we have installed on the dedicated hosting server for you, do not hesitate to touch base with the help desk support team anytime through the ticketing system. Moreover, should you need assistance managing your server, you can make use of the Optional Managed Services package, that includes OS updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, backup hard drive storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Hosting Control Panel was installed by default for every Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of help articles have video versions which show all the tasks that you can perform in a highly illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.