Although this isn't the most importantaspect in order to distinguish a dependable cloud web hosting company from a bad one and a reseller from an actual provider, being able to call and speak with a live person is an indicator that you are not working with a one-person company and that you will be able to reach somebody when you're looking for assistance. The phone support for website hosting services may vary from general to professional, thus the issues that can be resolved with a phone call differ based on the specific company. Generally, these matters are simpler and feature billing or first level tech issues as more difficult issues usually need a support ticket where both you and the system administrators can follow the proceedings with a particular situation. Nevertheless, the option to call your provider will save you considerable time and efforts for the countless small issues that may eventually appear when you manage your website hosting account.

Phone Support in Cloud Web Hosting

We believe that having the option to communicate with a live agent is very important, so we have 3 support lines worldwide (USA, UK and Australia) and you are able to get in touch with us on the phone for fourteen hours every day. In case you consider acquiring one of our cloud web hosting packages, for instance, you will be able to give us a call and find more about our solutions before you order to be sure that we do meet all the system requirements for your web sites. Following your purchase, you will be able to get in touch with us about any sales and / or billing issues you may have, or get any general or basic tech information you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical matters you have to use our ticketing system, that will help you keep track of the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs per day as part of the support services for each and every semi-dedicated server plan that we supply. Considering the fact that some issues are more complex and time-consuming, you'll need to open a support ticket if you come across such an issue, but for all of the general, billing or minor tech issues you can always phone us and we'll help you in a timely manner so as to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your websites on our innovative cloud platform or you are able to receive any other general info about our semi-dedicated services. We now have local phone numbers in the United States, Great Britain and Australia along with a worldwide number, so that you will be able to call the one which is closer to your location.