If you’ve ever got any inquiries about the hosting service or if you face a problem with your websites, you’ll need to get in touch with the respective web hosting provider’s help desk support team. It may not make a difference how soon they will answer when you've got a generic question, but an issue such as a failed web application update, for instance, may lead to your site becoming broken or unreachable online. And the longer you have to wait for the support team to get back to you, the longer the website will be down. If you offer services or goods online, any outage will affect your site in an undesirable way and you may lose current or potential visitors. Many web hosting providers, chiefly resellers, respond to support tickets and e-mails within 24 hours, but in the Internet space this is far too long, as visitors will rarely return to a website that is not functioning correctly for prolonged time intervals.

One-Hour Response Guarantee in Cloud Web Hosting

In case you are using any of our cloud web hosting packages and you’ve got an enquiry or face a certain difficulty, you can touch base with us 24/7/365 by opening a client support ticket or by sending an email and we’ll make sure that you obtain a reply in less than sixty minutes. If the issue can be resolved, we will do it before we get back to you, whilst in case there’s something that you have to do on your end, we will provide you with all the necessary details – what settings to check, what workable solutions to try out, etc. Usually, you will obtain an answer within no more than 30 minutes, which means that waiting for hours and hours on end or even for more than 1 day to obtain assistance is something out of the question. Our one-hour reply time guarantee applies to any query that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer care team representatives will be at your service at all times and they will answer any trouble ticket that you send via the web hosting Control Panel within only one hour. The ticket response time is guaranteed irrespective of whether you have a general enquiry with regards to your semi-dedicated server or you chance upon an obstacle and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available 7 days a week to tackle any technical, general or billing issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we answer, which suggests that you will not have to wait around for hours or even days while the problem persists. In case there is something that you need to do on your end, we’ll provide you with the necessary details – what possible solutions to try, what steps to take, etc.