A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It is a very efficient method to receive some info about the hosting services or get some issue resolved because you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller chance of mistakes any time you exchange info such as usernames or domain names, the faster response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something else while the representative investigates the issue in question. Also, you will be able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone fees that you'll need to pay in case you are calling to another country.

Live Chat Support in Cloud Web Hosting

Along with the phone and ticket support, we supply live chat support too. You are able to get in touch with us every single day, including weekends and holidays, and we can give you more information about the cloud web hosting packages that we offer if you are not among our customers yet, or about basic and billing questions if you already have an account. Although for solely technical issues you will have to open a trouble ticket to the tech support team, because such matters will require additional time to be dealt with, you can still contact us on our live chat for some tech information. To give you an example, we will assist you to set up an email address in your email client or troubleshoot numerous problems, saving you a long time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every day, even on holidays and weekends. It is the perfect way to find out more details about our semi-dedicated packages in case you don't have an account yet or to get some issue resolved in case you're a customer and our support representatives will assist you quickly no matter what time of the day you join our chat. If you wonder which package is more appropriate for your sites, if you need a piece of advice whether you should acquire a particular upgrade and how to obtain it or in case you experience troubles installing an email account on your computer, you'll be able to get in touch with us and we'll provide you with the necessary info at once. Our live chat is accessible even after our telephone lines are off for the day, therefore when you have an account here, you can rest assured that you'll always receive timely assistance with any kind of question or problem that shows up.