If you’ve bought a hosting plan and you’ve got some queries regarding a given feature/function, or in case you’ve stumbled upon a certain predicament and you require support, you should be able to contact the respective technical support staff. All web hosting companies deploy a ticketing system no matter if they offer other means of contacting them apart from it or not, as the very best way to tackle a problem most often is to open a ticket. This method of communication renders the replies exchanged by both sides easy to follow and permits the customer service staff representatives to escalate the situation if, for example, a system administrator should intervene. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll need to use no less than two separate accounts to contact the help desk team and to actually administer the hosting space. Non-stop signing in and out of different accounts might sometimes be a headache, not to mention the fact that it requires a lot of time for the vast majority of hosting companies to process the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you’ll never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing through your files or tweaking different settings. The ticketing system is being closely monitored 24-7-365 by our tech support team members and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain assistance. Unlike some hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info in regard to any technical or billing problem. In addition, you can see a collection of informative articles, which will help you solve the most commonly faced obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s far more efficient to manage everything from a single place, so we have implemented a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is offered with every semi-dedicated server account. This will allow you to handle the communication with our tech support staff along with your semi-dedicated server account, which implies that you will not have to remember an additional user name for another admin dashboard. You’ll be able to send a new ticket or to check the status of an old one with less than a few clicks while you’re browsing the files within your semi-dedicated account. Plus, you can go through older tickets using a clever search box or take a look at applicable help articles, which contain solutions to commonly met issues. The built-in trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being only one hour, so there’ll always be somebody to help you.