The customer support that you'll get from your cloud web hosting supplier is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical problem with an existing account. Prompt and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine hosting provider and not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it cannot access them directly, it's almost certain that you'll wait for a few days so as to have a response to your question, which means that your sites may stay offline for quite a while. In contrast, a provider that offers various options for communication and has a tech support staff available at any time will assist you to right away and help you minimize or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

We provide you with 24/7 customer, billing and technical support for all our cloud web hosting packages. Even if you are not our customer yet and you have some questions, we can help you without delay and provide you with the needed info, to give you the choice to make the best decision when you obtain your new web hosting account. We're available anytime, including holidays and weekends, and we provide numerous options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers all over the world, so that you will be able to call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The actual response time is around 15-20 min, which means that you can forget about waiting for a few days to get support for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to get quick assistance, especially when your web site is not working efficiently for some reason. All our semi-dedicated packages include 24/7 customer and technical support, so that in case something happens, you will be able to use several ways to get in touch with us - phone line with multiple local numbers around the globe, live chat, emails and support tickets. The first two options are for billing, pre-sales and common matters, which means that if you do not have an account yet, for example, you'll be able to receive additional info for our solutions, or we will help you with uncomplicated technical issues. The next two methods are for solely technical issues or everything that is more time-consuming as it's easier to track the communication between you and our support crew. The guaranteed maximum response time for them is merely 1 hour, the typical one - 15-20 minutes, so you will not have to wait for an entire day so as to get assistance as you may have to do with other providers.

24/7 Customer Support in VPS Web Hosting

In case you've got a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forvarious issues and / or questions with regard to the pre-installed software the server is equipped with. In case you haven't ordered a virtual private server package yet, you will be able to learn more details about our solutions by giving us a telephone call or by employing our live chat service. For more technical problems, you're able to send an e-mail or open a trouble ticket through your billing Control Panel and you will receive assistance within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The typical response time normally does not extend past 30 minutes. In case you're looking for assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our administrators will assist you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to have prompt support in general, let alone when you run a whole server, so each dedicated server that we supply includes 24/7 support with one-hour response time guarantee regardless of the problem. This service is absolutely free for all of the problems with your server or the software that was installed by our admins during the setup, therefore you are able to contact us as many times as you'd like, even during holidays. You could either open a ticket from your billing section or you could send an email message, and the actual reply time for either rarely surpasses 30 mins because we have administrators available round the clock. If you need general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on three different continents or you can take advantage of our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you are able to add to your server plan from the billing Control Panel.